Returns & Exchanges for Google Home

We want you to love your new smart home devices, but if you are not completely satisfied, you can return most items within 30 days of delivery for a full refund. All returned products must be in their original packaging and include all accessories and documentation.

Return Process

• 1.
  Start Your Return

  Visit your Google Store order history and select the items you wish to return to generate a return authorization.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided in your confirmation email to ensure free return shipping.

• 3.
  Pack Your Device

  Place the device securely in its original box and include the printed return slip inside the package.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.